Frequently Asked Questions

How long until I can expect my canvas to arrive?

We will dispatch orders within 3 working days of receiving payment. Your canvas will then be shipped via FedEx ground.  We do offer an expedited service, should you require this please contact us via the Contact page.

How long will my canvas last?

We use a high quality canvas along with a specifically designed coating to protect the canvas for as many as 100 years. Canvases are only intended for indoor use, but even in display of direct window light it should still last for decades to come if cared for properly.

Will the colors I see on screen be the same as the finished canvas?

We cannot guarantee this as individual monitor settings can vary. However we have not received any complaints with regard to our color match and believe we are using the best wide format printers on the market to produce the highest quality prints.

Do you do any more sizes?

Yes – we have numerous sizes we have on offer on please contact us via the Contact Page but we can supply made to measure canvases as well. Just let us know what size you want by email we will give you a separate quote.

Will my canvas be the same as the image I see online?

Images will vary depending on the size you have ordered due to scale and proportion. If your photo is not appropriate for the size chosen our in-house designers will contact you to resolve any problems.

What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from you. You will receive just 1 email from us confirming your order, and a second email from our shipping carrier confirming that your order has been shipped and giving you a tracking number for you to track your order.

Which credit cards do you accept?

We accept all major credit and debit cards – Mastercard, Visa, Discover and American Express

Can I place an order and arrange for it to be shipped to another address?

Yes, no problem. When entering your personal details you will be given an opportunity to enter a shipping address if different from your own.

What size does my image need to be?

For a really good quality print we recommend that your image is at least 300kb even for the smaller sized prints. The larger the image the better and sharper the final canvas print will be.  If you are using images off Facebook or Instagram please note that these images are compressed therefore they download in a lower resolution.  We have printed many images off Facebook and Instagram and they have all turned out great.

What happens if my image is too low in quality?

If we detect that your image is really too small to produce a high quality canvas print we will contact you by e-mail or by phone if you have left your phone number so we can reach you. If you ordered a really big canvas with a very small image we will suggest getting a smaller size canvas. If you paid too much we will refund the extra amount. We do not decline any prints. In some cases somebody wants to print a really low quality image because the person on the photo decided and doesn’t have a better image. In such cases we will make contact to confirm

Can you remove blemishes and imperfections?

Images should also be checked for imperfections before printing; if a blemish needs removing please state this when ordering. We will not remove anything unless asked. If you notice an imperfection you wish to remove please do state this on your order and we try our best to remove this. If we are unable to we will contact you.

How do i clean my canvas prints?

We do not advise cleaning your canvas prints with anything wet. Dry dusting is the best method of cleaning for all your canvas prints.

Can I return my canvas print?

In the unlikely event that your canvas print arrives damaged we will endeavor to put this right and have the canvas reprinted. We must be notified within 5 days of receipt. We will only reprint the original file and specifications chosen; no alterations can be made to reprints. Reprints are at our discretion; we will not reprint an order that has been fulfilled to your requirements. It is up to the customer to ensure the specifications selected are correct before ordering. We are available through email to provide advice on the ordering process and to check quality and sizing before ordering to ensure the specifications suit your needs. If an order is placed we assume the specifications chosen are what is required and will print as best we can with the requirements chosen.

We recommend that images are selected carefully, prior to purchasing as these are bespoke products we do not provide refunds unless faulty. It is the customer’s responsibility to provide a good quality image; if you are unsure we are available before purchasing to check this for you.

Canvas prints are bespoke made to order items and do not comply with general returns policy’s. We will only reprint faulty or incorrect prints; we do not issue other reprints if the order has been fulfilled to your requested requirements. We must be notified within 5 days of receipt to be entitled to a reprint, if it is damaged or under our discretion.